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Privacy Policy

1. Overview

HaGiangOiTour (“we,” “us,” or “our”) is committed to respecting the privacy of our customers. We strive to provide a safe and secure user experience. This Personal Data Protection Policy (hereinafter referred to as the “Policy”) outlines the collection, processing, and use of online personal data applicable to all of our websites (unless a separate specific privacy statement applies).+2

We encourage customers to read this Policy carefully and check this page regularly to review any changes we may make to the terms of this Policy. For the purposes of this Policy, personal data means any information relating to an identified or identifiable natural person (i.e., an individual).+1

By choosing and agreeing to this Personal Data Protection Policy, customers authorize us to collect, use, and/or process their personal data as prescribed in this Policy. This authorization is effective from the time the customer agrees until it is terminated in accordance with the law.+1

If you do not agree to the processing of your personal data as described in this Policy, please do not use our services or access our websites. Your personal data will be stored and processed in whole or in part in Vietnam and other countries worldwide. If you access the HaGiangOiTour website from countries other than Vietnam, your use of this website signifies your consent to the transfer of your data out of your country to Vietnam.+2

Note: Our websites contain links to other websites that we do not control. HaGiangOiTour is not responsible for the privacy policies or practices of other websites you choose to link to from a HaGiangOiTour website. We encourage you to review the privacy policies of those other websites to understand how they process, use, and share your personal data.+2

2. Types of Personal Data and Collection Methods

Customers understand, acknowledge, and agree that HaGiangOiTour is permitted to process personal data of the customer, their authorized representatives, and other related parties if provided to or contacting HaGiangOiTour. This includes data that is updated, modified, or supplemented from time to time, including:

  • Standard Data: Full name, date of birth, gender, place of birth, permanent address, contact address, nationality, images, phone number, email, identification documents, digital account information, data reflecting activities and history on cyberspace, and other information linked to or identifying a specific individual as prescribed by law.
  • Sensitive Data: In some cases, we may collect additional personal data regarding health status, family relationships, employment status, and other information classified as sensitive personal data under Clause 4, Article 2 of Decree 13/2023/ND-CP.

Customers confirm that all provided information is accurate and legal, and will not be used for illegal purposes. HaGiangOiTour, acting as an intermediary platform, provides no guarantees and assumes no responsibility to any party regarding this matter. If providing third-party data, customers guarantee they have obtained the necessary consent and permission for HaGiangOiTour to process that data according to this Policy.+2

3. Storage

We will store your personal data for the period necessary to fulfill the purposes for which it was collected and will cease storage in accordance with legal regulations.

4. Purposes of Collection and Processing

Personal data is processed for purposes including, but not limited to:

  • Authentication and identification of customers.
  • Notifying customers of available products/services or sending marketing materials directly or through partners.
  • Contacting customers regarding membership, support, and care during service use (via phone, email, SMS, etc.).
  • Sending updates on new products, promotions, and preferential policies.
  • Providing services as agreed upon with the customer.
  • Providing data to third-party partners related to service delivery (transportation, accommodation, dining, attractions, translation, etc.).
  • Providing data to authorities for visa-related services (Embassies, Consulates, etc.).
  • Issuing invoices and documents as required by law.
  • Complying with requests from competent State authorities.

5. Disclosure of Personal Data

We will not provide your information to any third party except to fulfill the “Purposes of Collection and Processing” mentioned above, as required by competent State authorities, as required by law, or when necessary to provide services/utilities to the customer.

6. Organizations and Individuals Authorized to Access and Process Data

Customers consent to the processing of their data by HaGiangOiTour, its subsidiaries, affiliates, employees, and collaborating partners or contractors hired to perform functions related to HaGiangOiTour’s products and services.

7. International Data Transfer

HaGiangOiTour may need to transfer personal information outside of Vietnam if any service providers or strategic/affiliated partners (“foreign companies”) are involved in providing part of HaGiangOiTour’s services.

8. Data Processing Methods

Data may be processed via any method according to HaGiangOiTour’s policies, including collection, recording, storage, modification, retrieval, encryption, sharing, and deletion, using cyberspace or electronic means.

9. Timeline for Data Processing

HaGiangOiTour begins processing activities from the moment data is provided until a written request to cease processing is received from a competent State authority.

10. Tools for Data Modification

Customers wishing to edit their personal data should contact HaGiangOiTour via:

  • Email: hagiangoitour@gmail.com
  • Phone: +84338661515

11. Potential Risks

While HaGiangOiTour applies necessary technical and security measures, customers acknowledge that no system is absolutely secure. Online transactions and data processing always carry inherent risks such as leaks or misappropriation. In such cases, customers agree that HaGiangOiTour and related parties shall not be held responsible.+2

12. Address of the Data Processing Entity

HaGiangOiTour Joint Stock Company:

  • Headquarters: Chang Village, Ha Giang 1 Ward, Tuyen Quang Province, Vietnam
  • Email: hagiangoitour@gmail.com
  • Phone: +84338661515

13. Data Processing Department

HaGiangOiTour has established a dedicated Data Processing Department to manage personal data, prevent violations, protect against cyberattacks/viruses, and regularly audit security measures.+1

14. Contact Information

Thank you for trusting HaGiangOiTour as your service provider.